Booking Engine Terms and Conditions – USA


These Terms and Conditions (“Terms”) govern your use of the Booking Engine System (“System”) by 411 Locals. By using the System, you agree to these Terms as well as the General Terms of Service which can be found at https://411locals.com/terms-of-service-us/general-terms-of-service/. In case of conflict, these Terms take precedence and will govern.


Description of Service


411 Locals will deploy a customized online booking System on your business’ website. This System enables your clients to:


  • Request service estimates or quotes
  • Schedule appointments online
  • Interact with your business through a 24/7 digital interface

The System is integrated with your existing online presence and tailored to match your service offerings and structure (“Platform”).


Features and Access


You will receive:


  • Full administrative access to manage the Platform anytime
  • Tools to accept, reschedule, cancel and/or track bookings
  • Monthly performance summaries and activity logs
  • Mobile app access for your team to manage appointments in the field

What You Provide


To activate your System and to use the Platform, you must supply 411 Locals with the following information:


  • Business name, address, and phone number
  • Complete list of bookable services
  • Scheduling preferences and any service-specific notes

You are responsible for the accuracy of the information supplied and keeping this information current.


Customer Responsibilities


  • System Use: Handle all client activity and communications via the Platform.
  • Accuracy: Ensure business information, services, and availability are always correct.
  • Compliance: Follow all local, state, and federal laws related to digital bookings, privacy, and service terms.
  • Support: Provide customer service related to appointments. 411 Locals does not (and will not) serve your end clients.
  • Security: Limit Platform access to authorized personnel and protect login credentials.

Ownership and Rights


All Platform technology remains the property of 411 Locals and/or its authorized providers. You are provided with a limited, non-transferable license to use the System while your subscription is current and active.


Pricing


The System is available as either an add-on to an Online Presence Package or a standalone product. A separate, written offer will be provided with pricing details specific to your business.


Booking Engine Terms and Conditions – Canada


These Terms and Conditions apply to your use of the Booking Engine System from 411 Locals and supplement our General Terms of Service, which can be found at  https://411locals.com/terms-of-service-us/general-terms-of-service/. In case of a conflict, these Terms take priority and will govern.


Description of Service


411 Locals will install a customized online booking system on your website. This System allows your clients to:


  • Request service quotes
  • Schedule appointments directly online
  • Communicate with your business via a 24/7 digital platform

This System It is designed to match your specific services and integrate with your overall online presence.


Features and Access


Included with the Service:


  • Full back-end access to manage appointments and system settings
  • Tools to modify, cancel, or confirm bookings
  • Monthly activity reports and summaries
  • Mobile app access for staff to handle appointments on the go

Setup Requirements


You agree to provide:


  • Your business name, address, and phone number
  • A list of services available for scheduling
  • Your appointment settings and special service instructions

You are responsible for maintaining up-to-date and accurate setup data.


Customer Responsibilities


  • Use & Oversight: Actively manage client interactions and System settings.
  • Information Accuracy: Keep business info, service listings, and hours current.
  • Legal Compliance: Adhere to Canadian laws regarding privacy, electronic commerce, and consumer protection.
  • Client Support: Handle any service or appointment-related issues.  411 Locals does not (and will not) interact with your clients.
  • Secure Access: Ensure only authorized users manage the System.

Ownership


The System, rights, and intellectual property remains the property  of 411 Locals and/or its technology partners. Your license is non-exclusive, limited and only allowed to be used while your subscription is current and active.


Pricing


This Service is available as an add-on or as a standalone product. All pricing will be delivered through a personalized offer tailored to your business needs.