Terms and Conditions
Booking Engine Terms and Conditions for USA and Canada
Booking Engine Terms and Conditions – USA
These Terms and Conditions ("Terms") govern your use of the Booking Engine System ("System") provided by 411 Locals. By using the System, you agree to these Terms as well as the General Terms of Service, which can be found at https://411locals.com/terms-of-service-us/general-terms-of-service/. In case of conflict between these Terms and the General Terms of Service, these Terms take priority and will govern.
Description of Service
411 Locals will deploy a customized online booking System on your business' website. This System enables your clients to:
- Request service estimates or quotes
- Schedule appointments online
- Interact with your business through a 24/7 digital interface
The System is integrated with your existing online presence and tailored to match your service offerings and structure ("Platform").
Features and Access
You will receive:
- Full administrative access to manage the Platform anytime
- Tools to accept, reschedule, cancel and/or track bookings
- Monthly performance summaries and activity logs
- Mobile app access for your team to manage appointments in the field
What You Provide
To activate your System and to use the Platform, you must supply 411 Locals with the following information:
- Business name, address, and phone number
- Complete list of bookable services
- Scheduling preferences and any service-specific notes
You are solely responsible for the accuracy of the information supplied and keeping this information current.
Customer Responsibilities
- System Use: Handle all client activity and communications via the Platform.
- Accuracy: Ensure business information, services, and availability are always correct.
- Compliance: Follow all local, state, and federal laws related to digital bookings, privacy, and service terms.
- Support: Provide customer service related to appointments. 411 Locals does not (and will not) serve your end clients.
- Security: Limit Platform access to authorized personnel and protect login credentials.
Ownership and Rights
All Platform technology remains the property of 411 Locals and/or its authorized providers. You are provided with a limited, non-transferable license to use the System while your subscription is current and active.
Pricing
The System is available as either an add-on to an Online Presence Package or a standalone product. A separate, written offer will be provided with pricing details specific to your business and will be billed in accordance with the Billing procedures set forth below.
Trial Offer & Billing
Your Booking Engine subscription includes a free trial period of 14 days from the date of signup. Unless you cancel in writing before the end of the trial, your payment method will be automatically charged $149.99 per month beginning on the day after the trial ends and recurring thereafter until canceled. You may cancel at any time before the trial ends to avoid being charged. To cancel, call 937-963-0411 at least 48 hours before your trial ends.
Branding & Billing
Booking Engine is owned and operated by 411 Locals. All payment processing is handled by 411 Locals and charges for Booking Engine services will appear on your billing statement under the name "411 Locals".
Booking Engine Terms and Conditions – Canada
These Terms and Conditions apply to your use of the Booking Engine System from 411 Locals and supplement our General Terms of Service, which can be found at https://411locals.com/terms-of-service-us/general-terms-of-service/. In case of a conflict, these Terms take priority and will govern.
Description of Service
411 Locals will install a customized online booking system on your website. This System allows your clients to:
- Request service quotes
- Schedule appointments directly online
- Communicate with your business via a 24/7 digital platform
This System is designed to match your specific services and integrate with your overall online presence.
Features and Access
Included with the Service:
- Full back-end access to manage appointments and system settings
- Tools to modify, cancel, or confirm bookings
- Monthly activity reports and summaries
- Mobile app access for staff to handle appointments on the go
Setup Requirements
You agree to provide:
- Your business name, address, and phone number
- A list of services available for scheduling
- Your appointment settings and special service instructions
You are responsible for maintaining up-to-date and accurate setup data.
Customer Responsibilities
- Use & Oversight: Actively manage client interactions and System settings.
- Information Accuracy: Keep business info, service listings, and hours of operation current.
- Legal Compliance: Adhere to Canadian laws regarding privacy, electronic commerce, and consumer protection.
- Client Support: Handle any service or appointment-related issues. 411 Locals does not (and will not) interact with your clients.
- Secure Access: Ensure only authorized users manage the System.
Ownership
The System, rights, and intellectual property remains the property of 411 Locals and/or its technology partners. Your license is non-exclusive, limited and only allowed to be used while your subscription is current and active.
Pricing
This Service is available as an add-on or as a standalone product. All pricing will be delivered through a personalized offer tailored to your business needs.
Trial Offer & Billing
Your Booking Engine subscription includes a free trial period of 14 days from the date of signup. Unless you cancel at least 48 hours before the end of the trial, your payment method will be automatically charged $149.99 per month beginning on the day after the trial ends and recurring thereafter until canceled. You may cancel up to 48 hours before your trial ends to avoid being charged. To cancel, call 937-963-0411 at least 48 hours before your trial ends.
Branding & Billing
Booking Engine is owned and operated by 411 Locals. All payment processing is handled by 411 Locals and charges for Booking Engine services will appear on your billing statement under the name "411 Locals".
General Terms of Service
Last Updated: January 1, 2025
Unless stated otherwise, the following general terms and conditions apply to ALL 411 Locals' Services.
Eligibility Requirements
To use 411 Locals' services, you need to:
- Be at least 18 years of age or older
- Provide true, accurate, current, and complete information in our Service Registration form at 411locals.com
- Have the authority to enter into this agreement on behalf of the entity listed in the form
- Agree to be bound by the terms and comply with all applicable laws, rules, and regulations
Services Overview
411 Locals provides local U.S. businesses with search registration and submission services to search engines like Google, Yahoo, and others. We also provide virtual phone numbers for receiving inbound communications and access to SEO, Business Listing, and Call Answering Services.
Privacy
411 Locals will not share your information with any businesses and/or local search providers without your consent. You agree to accept communication from us by various means including email, phone, fax, cellular telephone, voicemail, and SMS/text, unless you notify us otherwise in writing.
Intellectual Property
411 Locals owns domains and creates intellectual property, including web design, intended to achieve highly positioned listings in major internet search engines. You understand that favorable search engine listings are valuable intellectual property that remains the sole property of 411 Locals.
Terms of Payment
After payment of an initial non-refundable set-up fee, 411 Locals will charge your credit card at the end of each monthly billing cycle. Your billing cycle will be determined within the first 35 days from enrollment. Future monthly service fees may be subject to change with at least 10 days notice.
Cancellation Policy
Canceling recurring charges is easy. The authorized cardholder must contact 411 Locals' Customer Service Department at 937-963-0411.
Refund Policy
There are no refunds available as we start working on your account as soon as we process your initial fee. All recurring service fees are paid in arrears.
Late Fees and Collections
All past due accounts are subject to late fees:
- 1st Late Fee: 5% of the amount past due assessed 11 days after the scheduled due date
- 2nd Late Fee: Additional 5% of the total amount past due assessed 30 days after the scheduled due date
- Collection Fee: 30% added to total amount due if account is more than 60 days past due
Governing Law
These Terms of Service are governed by the laws of the State of Nevada. Exclusive jurisdiction for any claims will be in the courts of Clark County, Las Vegas, Nevada.